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See what the user sees

Follow these steps to capture a user's screen to help troubleshoot problems.

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John Kohan

Sometimes the best tips are simple. During a recent support call, the technician I was working with showed me a great way to capture a user's screen. Not only can you capture the person's Telnet session, but you also get everything that is running in the Windows task bar and system tray.

To capture the person's screen, take the following steps:

  1. Select the active window you wish to capture.
  2. Press the "Print Screen" key on your keyboard.
  3. Start Windows Paint ("Start", "Run", "MSPaint")
  4. Hold down the "Shift" key and press "Insert"
  5. If a pop-up box is displayed, select "Yes"

This is a simple way to see what the user sees, which will help during the problem analysis.

About the author: John Kohan is a senior programmer analyst at CT Codeworks.


  • Enhanced method for displaying users' sessions
    Site expert Dwight Beech said his company's Help Desk often gets calls from users who get hung up in AS/400 applications, Operational Assistant, Working with Spool Files, etc. Rather than just pressing enter and F9 to restart the DSPSCRN command to view a user's screen, Dwight set it up to view all users ACTIVE AS/400 screens. It also gives the MIS or Help Desk staff person the ability to refresh the screen to display user screens as they update their screens or navigate to other screens.
  • Display any user's screen member Yow Wai Fong uses this program to view any user's screen right from where you are sitting.


    • To capture a user's screen , just follow the three simple steps:

      1. Select the active window you wish to capture.
      2. Press the "Print Screen" key on your keyboard.
      3. Open a new Word Document in MS-Word and Press "Ctrl + V ". xc

      You have captured the screen.

      . — Pankaj Rawat

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