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Screen Print gives us a blank page

Can you help me with a problem with my Screen Print from Client Access v 5.7? When I hit Screen Print, an almost blank page prints with very light (barely visible) underscores. The older versions had no such problem. Maybe I need a service pack?
The first place I suggest you check is the Page Setup for your Client Access session.
Click File | Page Setup.

You will see a two-tab option dialog: Text / Text Options. On the Text tab, verify that you have 'reasonable' settings for LPI, CPI and Font. For example, on my workstation, CPI=10; LPI=6; and Font=[Courier].

Then, on the Text Options tab, make sure that "Print Nulls as spaces" is checked.

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