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Keeping remote PCs connected

We have multiple remote PCs connecting to the iSeries via the Internet with Client Access. We have a router and firewall in place as well. The problem: Client Access on the remote PCs will lock up after 15 minutes of inactivity, but the iSeries still shows them as active. How can we keep the remote PCs from losing the connection?
Telnet sessions hanging outs are mainly due to communication issues; the following document can be used to troubleshoot this problem.

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