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A workflow engine is the component in a workflow automation program that knows all the procedures, steps in a procedure, and rules for each step. The workflow engine determines whether the process is ready to move to the next step. Some vendors sell workflow automation products for particular industries such as insurance and banking or for commonly-used processes such as handling computer service calls. Proponents of the workflow approach believe that task analysis and workflow modeling in themselves are likely to improve business operations.
For more information about workflow, check out search400's Best Web Links on Domino (Notes).