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How to diagnose iSeries Access connection problems -- Part 2


Andrew Borts
08.10.2005
Rating: -3.50- (out of 5)


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My boss Jack once walked into the programming office and looked into the sky (well, ceiling) and sang "Here's my story -- sad but true." Thank goodness the guy sitting next to me and I didn't drop the ball, and we sang, "Wa-ooo," at the appropriate time.

What's the point to that little story, you ask? It illustrates that we need to work together and do our parts when issues arise. In my previous article we began to tackle the problem of my laptop dropping its iSeries Access connection to my iSeries. Here's a recap of what we've done so far to rectify the situation:

Unfortunately, I'm still stumped. The PC is still dropping the connection to the iSeries. Now what? Desperate measures? Lots of crying?

First I asked, "How up-to-date is this complex operating system?" Open up Internet Explorer and look under the heading of "Tools." You'll see "Windows Update." Select that and follow the appropriate prompts that it will give you.

[TABLE]

Windows Update will take care of the operating system and will update many of the system drivers. You will need to run this multiple times to make sure it catches all the updates to the operating system (and drivers). It's always good to check with


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the manufacturer of your particular system (in my case IBM) for updating the following:

[TABLE]
[IMAGE]

Other things that I did:

Another resource (after I performed the above) was to cry for help. I called my network administrators (you can also call IBM's support line), and after going over everything with them, they helped me see my way through the fog. Eliminating the above, I now have only one reason for the problem: My laptop's physical Ethernet hardware appears to be bad. Now I need to go deal with that.

As you can see, our cute little cousins to the iSeries can be very complex animals. But now you have some tools to help you diagnose your problem. Hopefully your solution will come easier to you than it did to me.

-----------------------------------------
About the author: Andrew Borts is webmaster at United Auto Insurance Group in North Miami, Fla. He is often a frequent speaker at COMMON and is past president of The Southern National Users Group, an iSeries-AS/400 user group based in Deerfield Beach, Fla.


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