EXPERT RESPONSE
If you are getting the log-in prompt from the WebFacing application, then the application is running correctly in the test environment. If you can login with that user ID and password on the green screen, then the user ID is OK. The only other issues I can think of are:
1. A problem with the WebFacing tool version and its service packs not matching the iSeries OS/400 version with related PTFs (get those from the IBM sites.)
2. The user ID doesn't have the proper authority to run the WebFacing application. If this is the case, you'll probably have an error message (if the logging is set correctly for the job description) in QHST or QSYSOPR.
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