In other locations we have the same printer connected to a remote controller via a leased line, configured as a 5256, and it works fine. I tried to connect this printer to a PC, but the AS/400 telnet session supports only laser jet printers. Can you suggest a printer configuration that may work?
As with any non-IBM piece of hardware, the best first contact should be with the hardware vendor. If they sold the hardware as being compatible with OS/400, they should support you and get your printer working correctly.
Further, I would check the CRTOUTQ command parameters used when the out queue for this printer was originally created. Review all of the parameter entries and reference the CL Reference Manual for the CRTOUTQ command. This manual will give you all the possible parameter entries that may help you with your printing problems. Also, check the AS/400 Support Line Knowledge Base.
This was first published in March 2001